Question 1

How do I import my trades from my broker?

Accepted Answer

TradeInsights supports importing trades from CSV files and direct connections with several popular brokers. To import trades, go to the Data Management section and select Import. Follow the on-screen instructions to connect your broker or upload a CSV file.

Question 2

Can I use TradeInsights on mobile devices?

Accepted Answer

Yes, TradeInsights is fully responsive and works on smartphones and tablets. We also offer dedicated mobile apps for iOS and Android for an optimized mobile experience.

Question 3

How secure is my trading data?

Accepted Answer

We take security seriously. All data is encrypted both in transit and at rest. We use industry-standard security practices and regular security audits to ensure your data remains private and secure.

Question 4

How do I cancel my subscription?

Accepted Answer

You can cancel your subscription at any time from your Account Settings page. Navigate to Billing and click on 'Cancel Subscription'. Your access will continue until the end of your current billing period.

Question 5

Does TradeInsights offer API access?

Accepted Answer

Yes, Pro and Enterprise plans include API access for integrating TradeInsights with your own tools and systems. Documentation for our API is available in the Developer section.

Question 6

How can I get help with a specific feature?

Accepted Answer

For feature-specific help, check our documentation or use the contextual help buttons within the application. If you still need assistance, contact our support team using the form on this page.

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