Refund & Cancellation Policy

You may cancel your TradeInsights subscription at any time through your account settings (Settings → Subscription) or by contacting us at info@tradeinsights.io.

• Cancellation takes effect at the end of your current billing period. You retain full access to the Service until then.
• After cancellation, your account reverts to the free tier. Your data remains accessible on the free plan.
• Subscriptions renew automatically unless cancelled before the renewal date.

All subscription fees are non-refundable except in the circumstances described in Section 3 below.

• No pro-rated refunds are provided for the unused portion of a billing period after cancellation.
• Downgrading from a higher plan to a lower plan does not entitle you to a refund of the price difference for the current period.

Refunds may be considered at our sole discretion in the following circumstances:

• Billing errors: Duplicate charges or charges for the incorrect amount caused by our systems.
• Service outages: Prolonged service unavailability exceeding 72 consecutive hours that is directly attributable to TradeInsights and not to third-party services or force majeure events.
• Unauthorised charges: Charges that you did not authorise and reported within 30 days of the charge.

To request a refund under any of the above exceptions, contact info@tradeinsights.io within 14 days of the charge with a description of the issue.

1. Email info@tradeinsights.io with the subject line "Refund Request".
2. Include your account email address, the charge date, the amount, and a description of the issue.
3. We will review your request and respond within 5 business days.
4. Approved refunds are processed within 5–10 business days and credited back to your original payment method.

Your subscription automatically renews at the end of each billing period at the then-current subscription price unless you cancel before the renewal date.

You will receive an email reminder before your subscription renews. To prevent automatic renewal, cancel your subscription at least 24 hours before the renewal date through Settings → Subscription.

If you activate a free trial, no charge is made during the trial period. At the end of the trial, if you have not subscribed, your account returns to the free tier automatically — no cancellation required and no charge is made.

We encourage you to contact us at info@tradeinsights.io before initiating a chargeback with your bank or card issuer. Most billing issues can be resolved quickly and directly.

Initiating an unjustified chargeback may result in suspension or permanent termination of your account and may be reported to payment processors.

TradeInsights reserves the right to change subscription pricing. We will provide at least 30 days' notice of any price changes via email or prominent notice on the Platform. If you do not agree to a price change, you may cancel your subscription before the change takes effect.